Customer Care

DO I NEED TO SET UP AN ACCOUNT BEFORE PURCHASING?

No, you don't need to set up an account, you can choose to checkout as a Guest instead. We recommend creating an account as this will allow you to move through the checkout process faster on your next purchase with us, with your address details and email preferences saved. 

 

HOW DO I USE A PROMOTIONAL CODE?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

 

HOW DO I KNOW WHAT SIZE I AM?

Please refer to our size guide on each individual product page, this will provide the models measurements and a size conversion chart. 

If you need more help, our team are happy to answer all questions on sizing and fit! Simply email info@thestunnerboutique.com

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment by PayPal or credit card (Visa, Mastercard)

 

WHICH COUNTRIES DO YOU DELIVER TO?

We deliver worldwide, within Australia and overseas. 

 

HOW LONG DOES DELIVERY TAKE?

Australian orders are shipped via express post, express shipping means your parcel will arrive to you approximately 1-3 business days after receiving your dispatch notification! Delivery will take an extra day to Western Australia and South Australia.

International orders will take approximately 10 business days

 

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

All prices include Australian Goods & Services Tax (GST). No other tax or duty will be applied to orders delivered within Australia. We are not responsible for any taxes or import duties imposed on items delivered outside Australia. If you are unsure about this, please contact your local Customs Office

 

DO YOU RESTOCK?

We do occasionally re-stock styles upon popular demand. Send us an email at info@thestunnerboutique.com if you would like us to personally email you when an item you're after comes back in stock

 

IS IT SAFE TO USE MY CREDIT CARD ONLINE?

Your personal online security is extremely important to us. We do NOT store any of your credit card details, nor do we have access to this information. We use a third party gateway system to process our credit card payments, so you can be confident when shopping with us that your security and privacy are protected

 

GARMENT CARE

Please follow the wash instructions on your clothing - for example, if your clothing specifies dry clean only we recommend using a specialist dry cleaner. If you have not followed the wash instructions as tagged on your clothing and your clothing is damaged we cannot accept a return. If you are unsure of the garment's care label always 'cold hand wash' to avoid any possible damage to the fabric. If an item is made from viscose we recommend avoiding wash. An alternative would be to cold hand wash or spot clean. You may need to iron the viscose garment back into shape after washing.

 

WHAT IF MY ITEM IS FAULTY?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please email us at info@thestunnerboutique.com with the title "FAULTY RETURN" attaching pictures of the faults

 

FAIR WEAR AND TEAR

If a button falls off or zip breaks after you wear your clothing due to fair wear and tear, we cannot accept a return.

 

WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?

We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, for Australian orders, Australia Post will leave a card which you just need to take to the nominated Australia Post branch to pick up your parcel. 

For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature.

 

 

Privacy Policy for THE STUNNER BOUTIQUE

At The Stunner Boutique, accessible from https://thestunnerboutique.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by The Stunner Boutique and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Stunner Boutique. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our webste
  • Improve, personalize, and expand our webste
  • Understand and analyze how you use our webste
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

The Stunner BoutiqueE follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. 

 

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of The Stunner Boutique.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on The Stunner Boutique, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that The Stunner Boutique has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

The Stunner Boutique's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.